Refund Policy

Due to the volatile nature of the bullion market, all gold, silver, platinum, and palladium bullion sales are final. You enter into a legally binding agreement once the order is submitted and confirmed, and you may not cancel or modify the order afterward. If the customer still insists upon cancellation after the order is placed, the 10% deposit held for check/wire orders WILL be collected. If the customer paid by Credit Card, Debit Card, or PayPal, a 10% fee will be charged to their source of payment and a 90% refund will be issued. If Market Loss occurs, the customer will be charged the market loss for the order. Furthermore, the sale of non-bullion items will also incur a 10% fee, which will be reflected in the refund.

At Jbaun Bullion, we reserve the right, at our sole discretion, to cancel, delay, refuse shipment, or recall any transaction from the shipping carrier if there is reason to suspect fraudulent activity. Additionally, if fraud is suspected, we may cancel your account. We also reserve the right to refuse or cancel any transaction for any reason or without reason, regardless of payment method or price confirmation. This may include, but is not limited to:

Orders we determine to be questionable, suspicious, or pose a significant risk.

Situations where the confirmed price was incorrect.

Instances where payment is not received within the specified timeframe.

In the event an order is canceled, we will notify you promptly of the cancellation. This policy ensures a secure and reliable transaction environment for all our customers.

At Jbaun Bullion we provide all of our customers with a refund, return or exchange policy on all the items that we sell, provided the proper requirements are met. The right is limited to seven (7) days from the date on which the customer has received the products from us.

You must notify Jbaun Bullion Customer Service Department at jbaunbullion@gmail.com during our business hours within seven (7) business days from the date that you receive the item and follow the instructions provided to you at that time. If a return is approved, the customer will be required to ship the product back within (3) business days of the approval date.

Shipping and handling charges are non-refundable. Customers are fully responsible for all taxes, as well as return shipping and handling costs. The customer must make sure to carefully package and provide tracking information for the product that they are returning. In the case where a customer requests to exchange an item, Jbaun Bullion expressly reserves the right at its sole discretion to find an acceptable replacement. If an acceptable replacement is unavailable in this circumstance, Jbaun Bullion will refund the item amount. Jbaun Bullion at its sole discretion, reserves the right to reject any returns or exchanges that do not comply with the requirements listed above.

Jbaun Bullion does charge 10% of the total purchase price as a restocking fee on all orders that are returned. Also, when returning bullion products, the customer may be required to pay additional market loss penalties at the discretion of Jbaun Bullion. If market gains were to be incurred on a refund, those gains shall remain the property of Jbaun Bullion.

Return to Sender - We ask that customer monitor their tracking number to ensure receipt of their shipment. If the shipment is returned to sender at no fault to the shipping service, the customer will be required to submit payment for the reshipment of the order as well as cover the cost of any fees incurred by the shipping service.